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Course number: 8913-1
This one-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Sales.
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Course number: 80002A
This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0.
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Course number: 8913-2
This one-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Sales, Marketing Automation.
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Course number: 8913-3
This one-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Service, and Service Scheduling.
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Course number: 8911B
This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM.
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Course number: 80003A
This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. This course covers basic concepts, creating a basic workflow, the design process, updating triggers, conditional branching advanced and multi-stage workflows, monitoring workflows and workflow security.
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Course number: 8912A
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize system components.
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Course number: 8969A
This three-day instructor-led course provides students with the knowledge and skills to develop extensions for Microsoft Dynamics CRM.
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Course number: 80141A
This one-day instructor-led training course is intended to teach students the basic skills required to create integrated applications that utilize data and features from both Microsoft Dynamics CRM 4.0 and Microsoft Office SharePoint Server 2007.
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Course number: 8910A
This one-day training provides students an overview on the new functionalities and possibilities that are added in Microsoft Dynamics CRM 4.0 compared to the previous version.
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