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Course number: 80290A
This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns.
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Course number: 80291A
This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2011 that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.
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Course number: 80292A
This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.
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Course number: 80294
This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.
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Course number: 80296A
This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.
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Course number: 80289A
This one-day instructor-led course, What's New in Microsoft Dynamics CRM 2011, provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011
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Course number: 8913-1
This one-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Sales.
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Course number: 80002A
This two-day course, Administration in Microsoft Dynamics CRM 4.0, provides students with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 4.0.
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Number of days
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2
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Open cal. price
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600,00 EUR
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Onsite
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On demand
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Course number: 8913-2
This one-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Sales, Marketing Automation.
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Course number: 8913-3
This one-day instructor-led course, Applications in Microsoft Dynamics CRM 4.0, provides students with the necessary tools to use Microsoft Dynamics CRM 4.0. The course focuses on the user interface and application functionality, specifically: Service, and Service Scheduling.
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Course number: 8911B
This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM.
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Number of days
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2
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Open cal. price
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600,00 EUR
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Onsite
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On demand
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Course number: 80003A
This one-day instructor-led course describes how to create, run, and monitor workflows to automate business processes. This course covers basic concepts, creating a basic workflow, the design process, updating triggers, conditional branching advanced and multi-stage workflows, monitoring workflows and workflow security.
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Number of days
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1
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Open cal. price
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300,00 EUR
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Onsite
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On demand
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Course number: 8912A
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. The course also focuses on using the Microsoft Dynamics CRM 4.0 Customization tools to customize system components.
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Number of days
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3
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Open cal. price
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900,00 EUR
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Onsite
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On demand
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Course number: 8969A
This three-day instructor-led course provides students with the knowledge and skills to develop extensions for Microsoft Dynamics CRM.
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Number of days
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3
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Open cal. price
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900,00 EUR
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Onsite
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On demand
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Course number: 80141A
This one-day instructor-led training course is intended to teach students the basic skills required to create integrated applications that utilize data and features from both Microsoft Dynamics CRM 4.0 and Microsoft Office SharePoint Server 2007.
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Course number: 8910A
This one-day training provides students an overview on the new functionalities and possibilities that are added in Microsoft Dynamics CRM 4.0 compared to the previous version.
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