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What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management-software that
fits the needs and budgets of small, mid-sized and large organisations and that
helps you to get the most out of your customer relationships.
Microsoft Dynamics CRM is a user-friendly, flexible and integrated CRM software
application that enables you to do professional customer relationship management,
take well-founded decisions, increase your turnover and offer excellent customer
services.
What are the advantages of Microsoft Dynamics CRM?
With its streamlined user interface, Wizard-based tools and tight integration with
Microsoft Office software applications, Microsoft Dynamics CRM works the same way
as your employees.
- Make a running start because you work in the familiar Microsoft Office Outlook
2007 interface. This way, your employees can manage (customer) relations without
learning to use a new business software application.
- Enable your employees to create their own workflows and reports without assistance
of the IT department or consultants. With the new easy to use and easy to maintain
wizards, your employees can execute these tasks themselves.
- Achieve good results and help your employees to decide how to best use their
time, budget and resources based on the right information. The enhanced planning,
forecasting and online and offline reporting features of Microsoft Dynamics CRM
will help them.
Who uses Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management-software that
fits the needs and budgets of small, mid-sized and large organisations.
Which features are available in Microsoft Dynamics CRM?
- Sales:
- Lead and opportunity management
- account and contact management
- territory management
- sales forecasting and analysis
- offline and mobile access
- Products, prices and quotes
- Marketing and e-mail marketing
- customer segmentation
- campaign planning and execution
- data import and cleaning
- e-mail marketing
- analysis and reporting
- marketing and sales collaboration tools
- information sharing portals
- Customer service/call center
- account and contact management
- case and interaction management (call center software)
- product and contract management
- knowledge-base
- service planning
- workflow between teams and groups
- service reports and (customer satisfaction) analysis
Microsoft Dynamics CRM links
 Microsoft Dynamics CRM Belux
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What type of Dynamics CRM trainings does Plataan offer?
By Audience
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IT Pros
An IT Pro (or IT professional) is someone who is working with information technology
on a professional base. This person works for a professional IT company or in the
IT department of an end user organisation.
Training calender
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End users
An end user is not actively using information technology in his job. End users use
information technology to support his daily job activities
Training calender
End user page
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By Topic
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Functional
Functional trainings explain the use and the settings of the application. How to
create an order? How to find the information I want? How to do a warehouse transfer?
Training calender
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Technical
In technical trainings you learn everything about setup, customization, integration,
technical management and optimization of the product.
Training calender
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By Expertise
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Level 1
Level 1 trainings are your first steps in the world of your new application or discipline.
You explore and get a clear overview of the possibilities.
Training calender
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Level 2
Level 2 trainings provide essential basic knowledge These trainings give you the
fundamental basic insight which is necessary to use your new application smoothly.
Training calender
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Level 3
Level 3 trainings are expert trainings. You already have acquired basic insight,
but you want to gain specialized knowledge in order to further optimize the use
of your application.
Training calender
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